Create a Request

POST

requests

Create a Request

curl --request POST \
  --url https://api.siit.io/v1/requests \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "title_markdown": "<string>",
  "requested_by": "<string>",
  "title": "<string>",
  "description": "<string>",
  "description_markdown": "<string>",
  "author": "<string>",
  "slack_direct_link": "<string>",
  "tags": [
    "<string>"
  ],
  "associated_apps": [
    "<string>"
  ],
  "associated_equipments": [
    "<string>"
  ],
  "target": "<string>",
  "assignee_admin": "<string>",
  "assignee_inbox": "<string>",
  "custom_form_inputs": [
    {
      "label": "<string>",
      "value": "<string>"
    }
  ],
  "attachments": [
    {
      "url": "<string>",
      "filename": "<string>",
      "content_type": "<string>"
    }
  ]
}
'

import requests

url = "https://api.siit.io/v1/requests"

payload = {
    "title_markdown": "<string>",
    "requested_by": "<string>",
    "title": "<string>",
    "description": "<string>",
    "description_markdown": "<string>",
    "author": "<string>",
    "slack_direct_link": "<string>",
    "tags": ["<string>"],
    "associated_apps": ["<string>"],
    "associated_equipments": ["<string>"],
    "target": "<string>",
    "assignee_admin": "<string>",
    "assignee_inbox": "<string>",
    "custom_form_inputs": [
        {
            "label": "<string>",
            "value": "<string>"
        }
    ],
    "attachments": [
        {
            "url": "<string>",
            "filename": "<string>",
            "content_type": "<string>"
        }
    ]
}
headers = {
    "Authorization": "Bearer <token>",
    "Content-Type": "application/json"
}

response = requests.post(url, json=payload, headers=headers)

print(response.text)

const options = {
  method: 'POST',
  headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
  body: JSON.stringify({
    title_markdown: '<string>',
    requested_by: '<string>',
    title: '<string>',
    description: '<string>',
    description_markdown: '<string>',
    author: '<string>',
    slack_direct_link: '<string>',
    tags: ['<string>'],
    associated_apps: ['<string>'],
    associated_equipments: ['<string>'],
    target: '<string>',
    assignee_admin: '<string>',
    assignee_inbox: '<string>',
    custom_form_inputs: [{label: '<string>', value: '<string>'}],
    attachments: [{url: '<string>', filename: '<string>', content_type: '<string>'}]
  })
};

fetch('https://api.siit.io/v1/requests', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://api.siit.io/v1/requests",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "POST",
  CURLOPT_POSTFIELDS => json_encode([
    'title_markdown' => '<string>',
    'requested_by' => '<string>',
    'title' => '<string>',
    'description' => '<string>',
    'description_markdown' => '<string>',
    'author' => '<string>',
    'slack_direct_link' => '<string>',
    'tags' => [
        '<string>'
    ],
    'associated_apps' => [
        '<string>'
    ],
    'associated_equipments' => [
        '<string>'
    ],
    'target' => '<string>',
    'assignee_admin' => '<string>',
    'assignee_inbox' => '<string>',
    'custom_form_inputs' => [
        [
                'label' => '<string>',
                'value' => '<string>'
        ]
    ],
    'attachments' => [
        [
                'url' => '<string>',
                'filename' => '<string>',
                'content_type' => '<string>'
        ]
    ]
  ]),
  CURLOPT_HTTPHEADER => [
    "Authorization: Bearer <token>",
    "Content-Type: application/json"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://api.siit.io/v1/requests"

	payload := strings.NewReader("{\n  \"title_markdown\": \"<string>\",\n  \"requested_by\": \"<string>\",\n  \"title\": \"<string>\",\n  \"description\": \"<string>\",\n  \"description_markdown\": \"<string>\",\n  \"author\": \"<string>\",\n  \"slack_direct_link\": \"<string>\",\n  \"tags\": [\n    \"<string>\"\n  ],\n  \"associated_apps\": [\n    \"<string>\"\n  ],\n  \"associated_equipments\": [\n    \"<string>\"\n  ],\n  \"target\": \"<string>\",\n  \"assignee_admin\": \"<string>\",\n  \"assignee_inbox\": \"<string>\",\n  \"custom_form_inputs\": [\n    {\n      \"label\": \"<string>\",\n      \"value\": \"<string>\"\n    }\n  ],\n  \"attachments\": [\n    {\n      \"url\": \"<string>\",\n      \"filename\": \"<string>\",\n      \"content_type\": \"<string>\"\n    }\n  ]\n}")

	req, _ := http.NewRequest("POST", url, payload)

	req.Header.Add("Authorization", "Bearer <token>")
	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.post("https://api.siit.io/v1/requests")
  .header("Authorization", "Bearer <token>")
  .header("Content-Type", "application/json")
  .body("{\n  \"title_markdown\": \"<string>\",\n  \"requested_by\": \"<string>\",\n  \"title\": \"<string>\",\n  \"description\": \"<string>\",\n  \"description_markdown\": \"<string>\",\n  \"author\": \"<string>\",\n  \"slack_direct_link\": \"<string>\",\n  \"tags\": [\n    \"<string>\"\n  ],\n  \"associated_apps\": [\n    \"<string>\"\n  ],\n  \"associated_equipments\": [\n    \"<string>\"\n  ],\n  \"target\": \"<string>\",\n  \"assignee_admin\": \"<string>\",\n  \"assignee_inbox\": \"<string>\",\n  \"custom_form_inputs\": [\n    {\n      \"label\": \"<string>\",\n      \"value\": \"<string>\"\n    }\n  ],\n  \"attachments\": [\n    {\n      \"url\": \"<string>\",\n      \"filename\": \"<string>\",\n      \"content_type\": \"<string>\"\n    }\n  ]\n}")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://api.siit.io/v1/requests")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n  \"title_markdown\": \"<string>\",\n  \"requested_by\": \"<string>\",\n  \"title\": \"<string>\",\n  \"description\": \"<string>\",\n  \"description_markdown\": \"<string>\",\n  \"author\": \"<string>\",\n  \"slack_direct_link\": \"<string>\",\n  \"tags\": [\n    \"<string>\"\n  ],\n  \"associated_apps\": [\n    \"<string>\"\n  ],\n  \"associated_equipments\": [\n    \"<string>\"\n  ],\n  \"target\": \"<string>\",\n  \"assignee_admin\": \"<string>\",\n  \"assignee_inbox\": \"<string>\",\n  \"custom_form_inputs\": [\n    {\n      \"label\": \"<string>\",\n      \"value\": \"<string>\"\n    }\n  ],\n  \"attachments\": [\n    {\n      \"url\": \"<string>\",\n      \"filename\": \"<string>\",\n      \"content_type\": \"<string>\"\n    }\n  ]\n}"

response = http.request(request)
puts response.read_body

{
  "result": {
    "uid": "<string>",
    "admin_permalink_url": "<string>",
    "archived_at": "2023-11-07T05:31:56Z",
    "assignee_admin": "<string>",
    "assignee_admin_uid": "<string>",
    "assignee_inbox": "<string>",
    "assignee_inbox_uid": "<string>",
    "associated_apps": [
      "<string>"
    ],
    "associated_equipments": [
      "<string>"
    ],
    "approvals": [
      "<string>"
    ],
    "attachments": [
      {
        "filename": "<string>",
        "url": "<string>"
      }
    ],
    "author": "<string>",
    "author_uid": "<string>",
    "completed_at": "2023-11-07T05:31:56Z",
    "completed_by": "<string>",
    "completed_by_uid": "<string>",
    "created_at": "2023-11-07T05:31:56Z",
    "custom_form_inputs": [
      {
        "kind": "attachment",
        "label": "<string>",
        "value": "<string>"
      }
    ],
    "description": "<string>",
    "description_markdown": "<string>",
    "follower_uids": [
      "<string>"
    ],
    "followers": [
      "<string>"
    ],
    "friendly_id": "<string>",
    "mode": "private",
    "priority": "medium",
    "requested_by": "<string>",
    "requested_by_uid": "<string>",
    "requests_group_uid": "<string>",
    "satisfaction_survey_rating": "great",
    "slack_channel_id": "<string>",
    "slack_direct_link": "<string>",
    "slack_thread_ts": "<string>",
    "slack_ts": "<string>",
    "sla_data": {
      "first_replied_at": "2023-11-07T05:31:56Z",
      "first_completed_at": "2023-11-07T05:31:56Z",
      "paused_at": "2023-11-07T05:31:56Z",
      "first_reply_due_at": "2023-11-07T05:31:56Z",
      "first_reply_status": "breached",
      "first_completion_due_at": "2023-11-07T05:31:56Z",
      "first_completion_status": "breached"
    },
    "snoozed_until": "2023-11-07T05:31:56Z",
    "status": "open",
    "submitted_from": "slack",
    "tag_uids": [
      "<string>"
    ],
    "tags": [
      "<string>"
    ],
    "target": "<string>",
    "target_uid": "<string>",
    "title": "<string>",
    "title_markdown": "<string>",
    "updated_at": "2023-11-07T05:31:56Z"
  }
}

{
  "error": "<string>",
  "troubleshoot": "<string>"
}

{
  "error": "<string>",
  "troubleshoot": "<string>"
}

{
  "error": "<string>",
  "troubleshoot": "<string>"
}

Send title_markdown, submitted_from, and requested_by. The requested_by value is the requester’s user UID. author defaults to the API key’s owner; if supplied, it must match requested_by or identify an admin user. For example, send this JSON body to POST https://api.siit.io/v1/requests. Replace the user UID with one from your workspace:

{
  "title_markdown": "Request a new monitor",
  "description_markdown": "I need an additional monitor for my workspace.",
  "submitted_from": "employee_portal",
  "requested_by": "u_example"
}

Use target to select a service. Relationship fields take UIDs, not nested objects.

Custom forms

Add custom_form_inputs to the request body to submit arbitrary fields, native service form fields, or a mixture of both.

Arbitrary fields

Use a label and a value to store extra information:

{
  "title_markdown": "Request a new monitor",
  "submitted_from": "employee_portal",
  "requested_by": "u_example",
  "custom_form_inputs": [
    { "label": "Source ticket", "value": "HELP-1234" }
  ]
}

Arbitrary fields cannot be used as native custom-form fields in workflow conditions.

Native service fields

Retrieve the target service with GET /v1/services/{uid}.
Read its custom_form_input_configuration array to find each field’s UID, kind, options, and whether it is required or allows multiple values.
Set target to the service UID and include the field values in custom_form_inputs.

Submitting at least one native field triggers validation of the whole service form. Include every required field, or request creation fails. For a service with a text field and a selection field that allows multiple values, the body could be:

{
  "title_markdown": "Request equipment",
  "submitted_from": "employee_portal",
  "requested_by": "u_example",
  "target": "wa_example",
  "custom_form_inputs": [
    { "label": "Source ticket", "value": "HELP-1234" },
    { "uid": "custom_input_delivery_notes", "value": "Deliver to reception" },
    { "uid": "custom_input_accessories", "value": ["Monitor", "Keyboard"] }
  ]
}

Replace all UIDs and option values with those returned by your service. Match the JSON value to the field configuration:

Field	Example value
Text	`"Deliver to reception"`
Number	`2`
Single selection	`"Monitor"`
Selection allowing multiple values	`["Monitor", "Keyboard"]`
User or other resource selection	The related resource’s UID, or an array of UIDs when multiple values are allowed.

Files cannot be submitted as native custom-form values through this API. Request-level attachments are a separate field; see the request body schema below. Workflows targeting native fields run on normal request creation. Batch imports do not trigger workflows.

Usage

Authorizations

Authorization

string

header

required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Body

application/json

title_markdown

string

required

The title as markdown. Takes precedence over title when both are provided.

submitted_from

enum<string>

required

Available options:

employee_portal,

slack,

mail,

ms_teams

requested_by

string

required

can be different from the author UID (e.g Admin submitting on behalf)

title

string

deprecated

please use "title_markdown" instead

description

string

deprecated

please use "description_markdown" instead

description_markdown

string

The description as markdown. Takes precedence over description when both are provided.

author

string

must be equal to requester UID or reference an admin user. Defaults to the token owner when omitted.

slack_direct_link

string

can be provided along submitted_from=slack to link directly to a specific message. Note that if bot has a specific public request configuration for the channel then the request mode will be "public".

status

enum<string>

Available options:

open,

in_progress,

waiting,

resolved,

archived

priority

enum<string>

Available options:

low,

medium,

high,

urgent

Response

Request created

result

object

Show child attributes

Create a Request

curl --request POST \
  --url https://api.siit.io/v1/requests \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "title_markdown": "<string>",
  "requested_by": "<string>",
  "title": "<string>",
  "description": "<string>",
  "description_markdown": "<string>",
  "author": "<string>",
  "slack_direct_link": "<string>",
  "tags": [
    "<string>"
  ],
  "associated_apps": [
    "<string>"
  ],
  "associated_equipments": [
    "<string>"
  ],
  "target": "<string>",
  "assignee_admin": "<string>",
  "assignee_inbox": "<string>",
  "custom_form_inputs": [
    {
      "label": "<string>",
      "value": "<string>"
    }
  ],
  "attachments": [
    {
      "url": "<string>",
      "filename": "<string>",
      "content_type": "<string>"
    }
  ]
}
'

import requests

url = "https://api.siit.io/v1/requests"

payload = {
    "title_markdown": "<string>",
    "requested_by": "<string>",
    "title": "<string>",
    "description": "<string>",
    "description_markdown": "<string>",
    "author": "<string>",
    "slack_direct_link": "<string>",
    "tags": ["<string>"],
    "associated_apps": ["<string>"],
    "associated_equipments": ["<string>"],
    "target": "<string>",
    "assignee_admin": "<string>",
    "assignee_inbox": "<string>",
    "custom_form_inputs": [
        {
            "label": "<string>",
            "value": "<string>"
        }
    ],
    "attachments": [
        {
            "url": "<string>",
            "filename": "<string>",
            "content_type": "<string>"
        }
    ]
}
headers = {
    "Authorization": "Bearer <token>",
    "Content-Type": "application/json"
}

response = requests.post(url, json=payload, headers=headers)

print(response.text)

const options = {
  method: 'POST',
  headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
  body: JSON.stringify({
    title_markdown: '<string>',
    requested_by: '<string>',
    title: '<string>',
    description: '<string>',
    description_markdown: '<string>',
    author: '<string>',
    slack_direct_link: '<string>',
    tags: ['<string>'],
    associated_apps: ['<string>'],
    associated_equipments: ['<string>'],
    target: '<string>',
    assignee_admin: '<string>',
    assignee_inbox: '<string>',
    custom_form_inputs: [{label: '<string>', value: '<string>'}],
    attachments: [{url: '<string>', filename: '<string>', content_type: '<string>'}]
  })
};

fetch('https://api.siit.io/v1/requests', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://api.siit.io/v1/requests",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "POST",
  CURLOPT_POSTFIELDS => json_encode([
    'title_markdown' => '<string>',
    'requested_by' => '<string>',
    'title' => '<string>',
    'description' => '<string>',
    'description_markdown' => '<string>',
    'author' => '<string>',
    'slack_direct_link' => '<string>',
    'tags' => [
        '<string>'
    ],
    'associated_apps' => [
        '<string>'
    ],
    'associated_equipments' => [
        '<string>'
    ],
    'target' => '<string>',
    'assignee_admin' => '<string>',
    'assignee_inbox' => '<string>',
    'custom_form_inputs' => [
        [
                'label' => '<string>',
                'value' => '<string>'
        ]
    ],
    'attachments' => [
        [
                'url' => '<string>',
                'filename' => '<string>',
                'content_type' => '<string>'
        ]
    ]
  ]),
  CURLOPT_HTTPHEADER => [
    "Authorization: Bearer <token>",
    "Content-Type: application/json"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://api.siit.io/v1/requests"

	payload := strings.NewReader("{\n  \"title_markdown\": \"<string>\",\n  \"requested_by\": \"<string>\",\n  \"title\": \"<string>\",\n  \"description\": \"<string>\",\n  \"description_markdown\": \"<string>\",\n  \"author\": \"<string>\",\n  \"slack_direct_link\": \"<string>\",\n  \"tags\": [\n    \"<string>\"\n  ],\n  \"associated_apps\": [\n    \"<string>\"\n  ],\n  \"associated_equipments\": [\n    \"<string>\"\n  ],\n  \"target\": \"<string>\",\n  \"assignee_admin\": \"<string>\",\n  \"assignee_inbox\": \"<string>\",\n  \"custom_form_inputs\": [\n    {\n      \"label\": \"<string>\",\n      \"value\": \"<string>\"\n    }\n  ],\n  \"attachments\": [\n    {\n      \"url\": \"<string>\",\n      \"filename\": \"<string>\",\n      \"content_type\": \"<string>\"\n    }\n  ]\n}")

	req, _ := http.NewRequest("POST", url, payload)

	req.Header.Add("Authorization", "Bearer <token>")
	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.post("https://api.siit.io/v1/requests")
  .header("Authorization", "Bearer <token>")
  .header("Content-Type", "application/json")
  .body("{\n  \"title_markdown\": \"<string>\",\n  \"requested_by\": \"<string>\",\n  \"title\": \"<string>\",\n  \"description\": \"<string>\",\n  \"description_markdown\": \"<string>\",\n  \"author\": \"<string>\",\n  \"slack_direct_link\": \"<string>\",\n  \"tags\": [\n    \"<string>\"\n  ],\n  \"associated_apps\": [\n    \"<string>\"\n  ],\n  \"associated_equipments\": [\n    \"<string>\"\n  ],\n  \"target\": \"<string>\",\n  \"assignee_admin\": \"<string>\",\n  \"assignee_inbox\": \"<string>\",\n  \"custom_form_inputs\": [\n    {\n      \"label\": \"<string>\",\n      \"value\": \"<string>\"\n    }\n  ],\n  \"attachments\": [\n    {\n      \"url\": \"<string>\",\n      \"filename\": \"<string>\",\n      \"content_type\": \"<string>\"\n    }\n  ]\n}")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://api.siit.io/v1/requests")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n  \"title_markdown\": \"<string>\",\n  \"requested_by\": \"<string>\",\n  \"title\": \"<string>\",\n  \"description\": \"<string>\",\n  \"description_markdown\": \"<string>\",\n  \"author\": \"<string>\",\n  \"slack_direct_link\": \"<string>\",\n  \"tags\": [\n    \"<string>\"\n  ],\n  \"associated_apps\": [\n    \"<string>\"\n  ],\n  \"associated_equipments\": [\n    \"<string>\"\n  ],\n  \"target\": \"<string>\",\n  \"assignee_admin\": \"<string>\",\n  \"assignee_inbox\": \"<string>\",\n  \"custom_form_inputs\": [\n    {\n      \"label\": \"<string>\",\n      \"value\": \"<string>\"\n    }\n  ],\n  \"attachments\": [\n    {\n      \"url\": \"<string>\",\n      \"filename\": \"<string>\",\n      \"content_type\": \"<string>\"\n    }\n  ]\n}"

response = http.request(request)
puts response.read_body

{
  "result": {
    "uid": "<string>",
    "admin_permalink_url": "<string>",
    "archived_at": "2023-11-07T05:31:56Z",
    "assignee_admin": "<string>",
    "assignee_admin_uid": "<string>",
    "assignee_inbox": "<string>",
    "assignee_inbox_uid": "<string>",
    "associated_apps": [
      "<string>"
    ],
    "associated_equipments": [
      "<string>"
    ],
    "approvals": [
      "<string>"
    ],
    "attachments": [
      {
        "filename": "<string>",
        "url": "<string>"
      }
    ],
    "author": "<string>",
    "author_uid": "<string>",
    "completed_at": "2023-11-07T05:31:56Z",
    "completed_by": "<string>",
    "completed_by_uid": "<string>",
    "created_at": "2023-11-07T05:31:56Z",
    "custom_form_inputs": [
      {
        "kind": "attachment",
        "label": "<string>",
        "value": "<string>"
      }
    ],
    "description": "<string>",
    "description_markdown": "<string>",
    "follower_uids": [
      "<string>"
    ],
    "followers": [
      "<string>"
    ],
    "friendly_id": "<string>",
    "mode": "private",
    "priority": "medium",
    "requested_by": "<string>",
    "requested_by_uid": "<string>",
    "requests_group_uid": "<string>",
    "satisfaction_survey_rating": "great",
    "slack_channel_id": "<string>",
    "slack_direct_link": "<string>",
    "slack_thread_ts": "<string>",
    "slack_ts": "<string>",
    "sla_data": {
      "first_replied_at": "2023-11-07T05:31:56Z",
      "first_completed_at": "2023-11-07T05:31:56Z",
      "paused_at": "2023-11-07T05:31:56Z",
      "first_reply_due_at": "2023-11-07T05:31:56Z",
      "first_reply_status": "breached",
      "first_completion_due_at": "2023-11-07T05:31:56Z",
      "first_completion_status": "breached"
    },
    "snoozed_until": "2023-11-07T05:31:56Z",
    "status": "open",
    "submitted_from": "slack",
    "tag_uids": [
      "<string>"
    ],
    "tags": [
      "<string>"
    ],
    "target": "<string>",
    "target_uid": "<string>",
    "title": "<string>",
    "title_markdown": "<string>",
    "updated_at": "2023-11-07T05:31:56Z"
  }
}

{
  "error": "<string>",
  "troubleshoot": "<string>"
}

{
  "error": "<string>",
  "troubleshoot": "<string>"
}

{
  "error": "<string>",
  "troubleshoot": "<string>"
}

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