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POST
/
v1
/
requests
Create a Request
curl --request POST \
  --url https://api.siit.io/v1/requests \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "title": "<string>",
  "submitted_from": "employee_portal",
  "author_uid": "<string>",
  "requested_by_uid": "<string>",
  "description": "<string>",
  "slack_direct_link": "<string>",
  "status": "open",
  "priority": "low",
  "tag_uids": [
    "<string>"
  ],
  "target_uid": "<string>",
  "assignee_admin_uid": "<string>",
  "assignee_inbox_uid": "<string>",
  "custom_form_inputs": [
    {
      "label": "<string>",
      "value": "<string>"
    }
  ]
}
'
{
  "result": {
    "uid": "<string>",
    "title": "<string>",
    "description": "<string>",
    "priority": "low",
    "submitted_from": "employee_portal",
    "author_uid": "<string>",
    "requested_by_uid": "<string>",
    "assignee_admin_uid": "<string>",
    "assignee_inbox_uid": "<string>",
    "target_uid": "<string>",
    "admin_permalink_url": "<string>",
    "mode": "private",
    "status": "open",
    "friendly_id": "<string>",
    "slack_channel_id": "<string>",
    "slack_thread_ts": "<string>",
    "slack_ts": "<string>",
    "slack_direct_link": "<string>",
    "completed_at": "2023-11-07T05:31:56Z",
    "completed_by_uid": "<string>",
    "attachments": [
      {
        "filename": "<string>",
        "url": "<string>"
      }
    ],
    "tag_uids": [
      "<string>"
    ],
    "follower_uids": [
      "<string>"
    ],
    "custom_form_inputs": [
      {
        "label": "<string>",
        "kind": "attachment",
        "value": "<string>"
      }
    ],
    "sla_data": {
      "first_replied_at": "2023-11-07T05:31:56Z",
      "first_completed_at": "2023-11-07T05:31:56Z"
    },
    "archived_at": "2023-11-07T05:31:56Z",
    "updated_at": "2023-11-07T05:31:56Z",
    "created_at": "2023-11-07T05:31:56Z"
  }
}

​
Introduction

Please note that the author_uid should be the same as requested_by_uid OR reference a User with an admin role.

​
Usage

Authorizations

​
Authorization
string
header
required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Body

application/json
​
title
string
required
​
submitted_from
enum<string>
required
Available options:
employee_portal,
slack,
mail,
ms_teams
​
author_uid
string
required

must be equal to requester_uid OR an reference an admin user.

​
requested_by_uid
string
required

can be different from the author_uid (e.g Admin submitting on behalf)

​
description
string
​
slack_direct_link
string

can be provided along submitted_from=slack to link directly to a specific message. Note that if bot has a specific public request configuration for the channel then the request mode will be "public".

​
status
enum<string>
Available options:
open,
in_progress,
waiting,
resolved,
archived
​
priority
enum<string>
Available options:
low,
medium,
high,
urgent
​
tag_uids
string[]
​
target_uid
string
​
assignee_admin_uid
string
​
assignee_inbox_uid
string
​
custom_form_inputs
object[]

An optional array containing data attached to the request

Response

Request created

​
result
object