Import past Requests

POST

requests

batch_import

curl --request POST \
  --url https://api.siit.io/v1/requests/batch_import \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "items": [
    {
      "title": "<string>",
      "requested_by": "<string>",
      "description": "<string>",
      "target_uid": "<string>",
      "assignee_admin": "<string>",
      "completed_at": "2023-11-07T05:31:56Z",
      "created_at": "2023-11-07T05:31:56Z",
      "custom_form_inputs": [
        {
          "label": "<string>",
          "value": "<string>"
        }
      ],
      "messages": [
        {
          "body_text": "<string>",
          "sent_by": "<string>",
          "created_at": "2023-11-07T05:31:56Z"
        }
      ]
    }
  ]
}
'

import requests

url = "https://api.siit.io/v1/requests/batch_import"

payload = { "items": [
        {
            "title": "<string>",
            "requested_by": "<string>",
            "description": "<string>",
            "target_uid": "<string>",
            "assignee_admin": "<string>",
            "completed_at": "2023-11-07T05:31:56Z",
            "created_at": "2023-11-07T05:31:56Z",
            "custom_form_inputs": [
                {
                    "label": "<string>",
                    "value": "<string>"
                }
            ],
            "messages": [
                {
                    "body_text": "<string>",
                    "sent_by": "<string>",
                    "created_at": "2023-11-07T05:31:56Z"
                }
            ]
        }
    ] }
headers = {
    "Authorization": "Bearer <token>",
    "Content-Type": "application/json"
}

response = requests.post(url, json=payload, headers=headers)

print(response.text)

const options = {
  method: 'POST',
  headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
  body: JSON.stringify({
    items: [
      {
        title: '<string>',
        requested_by: '<string>',
        description: '<string>',
        target_uid: '<string>',
        assignee_admin: '<string>',
        completed_at: '2023-11-07T05:31:56Z',
        created_at: '2023-11-07T05:31:56Z',
        custom_form_inputs: [{label: '<string>', value: '<string>'}],
        messages: [
          {body_text: '<string>', sent_by: '<string>', created_at: '2023-11-07T05:31:56Z'}
        ]
      }
    ]
  })
};

fetch('https://api.siit.io/v1/requests/batch_import', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://api.siit.io/v1/requests/batch_import",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "POST",
  CURLOPT_POSTFIELDS => json_encode([
    'items' => [
        [
                'title' => '<string>',
                'requested_by' => '<string>',
                'description' => '<string>',
                'target_uid' => '<string>',
                'assignee_admin' => '<string>',
                'completed_at' => '2023-11-07T05:31:56Z',
                'created_at' => '2023-11-07T05:31:56Z',
                'custom_form_inputs' => [
                                [
                                                                'label' => '<string>',
                                                                'value' => '<string>'
                                ]
                ],
                'messages' => [
                                [
                                                                'body_text' => '<string>',
                                                                'sent_by' => '<string>',
                                                                'created_at' => '2023-11-07T05:31:56Z'
                                ]
                ]
        ]
    ]
  ]),
  CURLOPT_HTTPHEADER => [
    "Authorization: Bearer <token>",
    "Content-Type: application/json"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://api.siit.io/v1/requests/batch_import"

	payload := strings.NewReader("{\n  \"items\": [\n    {\n      \"title\": \"<string>\",\n      \"requested_by\": \"<string>\",\n      \"description\": \"<string>\",\n      \"target_uid\": \"<string>\",\n      \"assignee_admin\": \"<string>\",\n      \"completed_at\": \"2023-11-07T05:31:56Z\",\n      \"created_at\": \"2023-11-07T05:31:56Z\",\n      \"custom_form_inputs\": [\n        {\n          \"label\": \"<string>\",\n          \"value\": \"<string>\"\n        }\n      ],\n      \"messages\": [\n        {\n          \"body_text\": \"<string>\",\n          \"sent_by\": \"<string>\",\n          \"created_at\": \"2023-11-07T05:31:56Z\"\n        }\n      ]\n    }\n  ]\n}")

	req, _ := http.NewRequest("POST", url, payload)

	req.Header.Add("Authorization", "Bearer <token>")
	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.post("https://api.siit.io/v1/requests/batch_import")
  .header("Authorization", "Bearer <token>")
  .header("Content-Type", "application/json")
  .body("{\n  \"items\": [\n    {\n      \"title\": \"<string>\",\n      \"requested_by\": \"<string>\",\n      \"description\": \"<string>\",\n      \"target_uid\": \"<string>\",\n      \"assignee_admin\": \"<string>\",\n      \"completed_at\": \"2023-11-07T05:31:56Z\",\n      \"created_at\": \"2023-11-07T05:31:56Z\",\n      \"custom_form_inputs\": [\n        {\n          \"label\": \"<string>\",\n          \"value\": \"<string>\"\n        }\n      ],\n      \"messages\": [\n        {\n          \"body_text\": \"<string>\",\n          \"sent_by\": \"<string>\",\n          \"created_at\": \"2023-11-07T05:31:56Z\"\n        }\n      ]\n    }\n  ]\n}")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://api.siit.io/v1/requests/batch_import")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n  \"items\": [\n    {\n      \"title\": \"<string>\",\n      \"requested_by\": \"<string>\",\n      \"description\": \"<string>\",\n      \"target_uid\": \"<string>\",\n      \"assignee_admin\": \"<string>\",\n      \"completed_at\": \"2023-11-07T05:31:56Z\",\n      \"created_at\": \"2023-11-07T05:31:56Z\",\n      \"custom_form_inputs\": [\n        {\n          \"label\": \"<string>\",\n          \"value\": \"<string>\"\n        }\n      ],\n      \"messages\": [\n        {\n          \"body_text\": \"<string>\",\n          \"sent_by\": \"<string>\",\n          \"created_at\": \"2023-11-07T05:31:56Z\"\n        }\n      ]\n    }\n  ]\n}"

response = http.request(request)
puts response.read_body

{
  "results": [
    {
      "uid": "<string>",
      "admin_permalink_url": "<string>",
      "archived_at": "2023-11-07T05:31:56Z",
      "assignee_admin": "<string>",
      "assignee_admin_uid": "<string>",
      "assignee_inbox": "<string>",
      "assignee_inbox_uid": "<string>",
      "associated_apps": [
        "<string>"
      ],
      "associated_equipments": [
        "<string>"
      ],
      "approvals": [
        "<string>"
      ],
      "attachments": [
        {
          "filename": "<string>",
          "url": "<string>"
        }
      ],
      "author": "<string>",
      "author_uid": "<string>",
      "completed_at": "2023-11-07T05:31:56Z",
      "completed_by": "<string>",
      "completed_by_uid": "<string>",
      "created_at": "2023-11-07T05:31:56Z",
      "custom_form_inputs": [
        {
          "label": "<string>",
          "value": "<string>"
        }
      ],
      "description": "<string>",
      "description_markdown": "<string>",
      "follower_uids": [
        "<string>"
      ],
      "followers": [
        "<string>"
      ],
      "friendly_id": "<string>",
      "requested_by": "<string>",
      "requested_by_uid": "<string>",
      "slack_channel_id": "<string>",
      "slack_direct_link": "<string>",
      "slack_thread_ts": "<string>",
      "slack_ts": "<string>",
      "sla_data": {
        "first_replied_at": "2023-11-07T05:31:56Z",
        "first_completed_at": "2023-11-07T05:31:56Z",
        "paused_at": "2023-11-07T05:31:56Z",
        "first_reply_due_at": "2023-11-07T05:31:56Z",
        "first_completion_due_at": "2023-11-07T05:31:56Z"
      },
      "status": "open",
      "tag_uids": [
        "<string>"
      ],
      "tags": [
        "<string>"
      ],
      "target": "<string>",
      "target_uid": "<string>",
      "title": "<string>",
      "title_markdown": "<string>",
      "updated_at": "2023-11-07T05:31:56Z"
    }
  ]
}

{
  "error": "<string>",
  "troubleshoot": "<string>"
}

Introduction

This endpoint allows you to import previous requests (e.g., from another ticketing system). Please note that:

These requests will be imported with a resolved status.
You can override the created_at field.
You can import up to 200 requests at once.
Any row that fails to import will abort the whole process.
Workflows won’t be triggered and Notifications won’t be sent out. Even if you re-open said requests.
Imported records will appear as if they were created from the Admin Dashboard by the current user identified by the API key.
Specifically on this endpoint you can reference users by email instead of UID, but note that this will create the users

Example payload

{
    "items": [
        {
            "title": "Request created via Import: lorem ipsum",
            "description": "Note that workflows don't run and notifications arent fired",
            "requested_by": "u_4h72qjma",
            "assignee_admin": "bipbip@acme.com",
            "messages": [
                {
                    "body_text": "Hello this is a message",
                    "kind": "message",
                    "sent_by": "u_4h72qjma",
                    "created_at": "2026-02-27 20:55"
                },
                {
                    "body_text": "This is a note",
                    "kind": "note",
                    "sent_by": "dimitri@siit.io",
                    "created_at": "2026-02-27 21:00"
                },
                {
                    "body_text": "I can also create a user via this call",
                    "kind": "message",
                    "sent_by": "createme@siit.io",
                    "created_at": "2026-02-27 22:00"
                }
            ],
            "completed_at": "2026-02-27 23:42",
            "created_at": "2026-02-27 20:50",
            "custom_form_inputs": [
                {
                    "label": "This is an arbitrary label",
                    "value": "This is the value"
                },
                {
                    "label": "Old System Request ID",
                    "value": 42
                }
            ]
        }
    ]
}

Usage

Authorizations

Authorization

string

header

required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Body

application/json

items

object[]

required

Maximum array length: 200

Show child attributes

Response

Request created

results

object[]

Show child attributes

List approvals

Create a Request [Slack Automations]

Import past Requests

curl --request POST \
  --url https://api.siit.io/v1/requests/batch_import \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "items": [
    {
      "title": "<string>",
      "requested_by": "<string>",
      "description": "<string>",
      "target_uid": "<string>",
      "assignee_admin": "<string>",
      "completed_at": "2023-11-07T05:31:56Z",
      "created_at": "2023-11-07T05:31:56Z",
      "custom_form_inputs": [
        {
          "label": "<string>",
          "value": "<string>"
        }
      ],
      "messages": [
        {
          "body_text": "<string>",
          "sent_by": "<string>",
          "created_at": "2023-11-07T05:31:56Z"
        }
      ]
    }
  ]
}
'

import requests

url = "https://api.siit.io/v1/requests/batch_import"

payload = { "items": [
        {
            "title": "<string>",
            "requested_by": "<string>",
            "description": "<string>",
            "target_uid": "<string>",
            "assignee_admin": "<string>",
            "completed_at": "2023-11-07T05:31:56Z",
            "created_at": "2023-11-07T05:31:56Z",
            "custom_form_inputs": [
                {
                    "label": "<string>",
                    "value": "<string>"
                }
            ],
            "messages": [
                {
                    "body_text": "<string>",
                    "sent_by": "<string>",
                    "created_at": "2023-11-07T05:31:56Z"
                }
            ]
        }
    ] }
headers = {
    "Authorization": "Bearer <token>",
    "Content-Type": "application/json"
}

response = requests.post(url, json=payload, headers=headers)

print(response.text)

const options = {
  method: 'POST',
  headers: {Authorization: 'Bearer <token>', 'Content-Type': 'application/json'},
  body: JSON.stringify({
    items: [
      {
        title: '<string>',
        requested_by: '<string>',
        description: '<string>',
        target_uid: '<string>',
        assignee_admin: '<string>',
        completed_at: '2023-11-07T05:31:56Z',
        created_at: '2023-11-07T05:31:56Z',
        custom_form_inputs: [{label: '<string>', value: '<string>'}],
        messages: [
          {body_text: '<string>', sent_by: '<string>', created_at: '2023-11-07T05:31:56Z'}
        ]
      }
    ]
  })
};

fetch('https://api.siit.io/v1/requests/batch_import', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://api.siit.io/v1/requests/batch_import",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "POST",
  CURLOPT_POSTFIELDS => json_encode([
    'items' => [
        [
                'title' => '<string>',
                'requested_by' => '<string>',
                'description' => '<string>',
                'target_uid' => '<string>',
                'assignee_admin' => '<string>',
                'completed_at' => '2023-11-07T05:31:56Z',
                'created_at' => '2023-11-07T05:31:56Z',
                'custom_form_inputs' => [
                                [
                                                                'label' => '<string>',
                                                                'value' => '<string>'
                                ]
                ],
                'messages' => [
                                [
                                                                'body_text' => '<string>',
                                                                'sent_by' => '<string>',
                                                                'created_at' => '2023-11-07T05:31:56Z'
                                ]
                ]
        ]
    ]
  ]),
  CURLOPT_HTTPHEADER => [
    "Authorization: Bearer <token>",
    "Content-Type: application/json"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://api.siit.io/v1/requests/batch_import"

	payload := strings.NewReader("{\n  \"items\": [\n    {\n      \"title\": \"<string>\",\n      \"requested_by\": \"<string>\",\n      \"description\": \"<string>\",\n      \"target_uid\": \"<string>\",\n      \"assignee_admin\": \"<string>\",\n      \"completed_at\": \"2023-11-07T05:31:56Z\",\n      \"created_at\": \"2023-11-07T05:31:56Z\",\n      \"custom_form_inputs\": [\n        {\n          \"label\": \"<string>\",\n          \"value\": \"<string>\"\n        }\n      ],\n      \"messages\": [\n        {\n          \"body_text\": \"<string>\",\n          \"sent_by\": \"<string>\",\n          \"created_at\": \"2023-11-07T05:31:56Z\"\n        }\n      ]\n    }\n  ]\n}")

	req, _ := http.NewRequest("POST", url, payload)

	req.Header.Add("Authorization", "Bearer <token>")
	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.post("https://api.siit.io/v1/requests/batch_import")
  .header("Authorization", "Bearer <token>")
  .header("Content-Type", "application/json")
  .body("{\n  \"items\": [\n    {\n      \"title\": \"<string>\",\n      \"requested_by\": \"<string>\",\n      \"description\": \"<string>\",\n      \"target_uid\": \"<string>\",\n      \"assignee_admin\": \"<string>\",\n      \"completed_at\": \"2023-11-07T05:31:56Z\",\n      \"created_at\": \"2023-11-07T05:31:56Z\",\n      \"custom_form_inputs\": [\n        {\n          \"label\": \"<string>\",\n          \"value\": \"<string>\"\n        }\n      ],\n      \"messages\": [\n        {\n          \"body_text\": \"<string>\",\n          \"sent_by\": \"<string>\",\n          \"created_at\": \"2023-11-07T05:31:56Z\"\n        }\n      ]\n    }\n  ]\n}")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://api.siit.io/v1/requests/batch_import")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Post.new(url)
request["Authorization"] = 'Bearer <token>'
request["Content-Type"] = 'application/json'
request.body = "{\n  \"items\": [\n    {\n      \"title\": \"<string>\",\n      \"requested_by\": \"<string>\",\n      \"description\": \"<string>\",\n      \"target_uid\": \"<string>\",\n      \"assignee_admin\": \"<string>\",\n      \"completed_at\": \"2023-11-07T05:31:56Z\",\n      \"created_at\": \"2023-11-07T05:31:56Z\",\n      \"custom_form_inputs\": [\n        {\n          \"label\": \"<string>\",\n          \"value\": \"<string>\"\n        }\n      ],\n      \"messages\": [\n        {\n          \"body_text\": \"<string>\",\n          \"sent_by\": \"<string>\",\n          \"created_at\": \"2023-11-07T05:31:56Z\"\n        }\n      ]\n    }\n  ]\n}"

response = http.request(request)
puts response.read_body

{
  "results": [
    {
      "uid": "<string>",
      "admin_permalink_url": "<string>",
      "archived_at": "2023-11-07T05:31:56Z",
      "assignee_admin": "<string>",
      "assignee_admin_uid": "<string>",
      "assignee_inbox": "<string>",
      "assignee_inbox_uid": "<string>",
      "associated_apps": [
        "<string>"
      ],
      "associated_equipments": [
        "<string>"
      ],
      "approvals": [
        "<string>"
      ],
      "attachments": [
        {
          "filename": "<string>",
          "url": "<string>"
        }
      ],
      "author": "<string>",
      "author_uid": "<string>",
      "completed_at": "2023-11-07T05:31:56Z",
      "completed_by": "<string>",
      "completed_by_uid": "<string>",
      "created_at": "2023-11-07T05:31:56Z",
      "custom_form_inputs": [
        {
          "label": "<string>",
          "value": "<string>"
        }
      ],
      "description": "<string>",
      "description_markdown": "<string>",
      "follower_uids": [
        "<string>"
      ],
      "followers": [
        "<string>"
      ],
      "friendly_id": "<string>",
      "requested_by": "<string>",
      "requested_by_uid": "<string>",
      "slack_channel_id": "<string>",
      "slack_direct_link": "<string>",
      "slack_thread_ts": "<string>",
      "slack_ts": "<string>",
      "sla_data": {
        "first_replied_at": "2023-11-07T05:31:56Z",
        "first_completed_at": "2023-11-07T05:31:56Z",
        "paused_at": "2023-11-07T05:31:56Z",
        "first_reply_due_at": "2023-11-07T05:31:56Z",
        "first_completion_due_at": "2023-11-07T05:31:56Z"
      },
      "status": "open",
      "tag_uids": [
        "<string>"
      ],
      "tags": [
        "<string>"
      ],
      "target": "<string>",
      "target_uid": "<string>",
      "title": "<string>",
      "title_markdown": "<string>",
      "updated_at": "2023-11-07T05:31:56Z"
    }
  ]
}

{
  "error": "<string>",
  "troubleshoot": "<string>"
}

Get Started

Application

Article

Department

Equipment

Legal Entity

Office Location

Request

Approval

Request Tag

Service

Tag

Team

Team inbox

User

Workflow

Introduction

Example payload

Usage

Authorizations

Body

Response

​Introduction

​Example payload

​Usage

Authorizations

Body

Response

Introduction

Example payload

Usage