Update status
Note: you cannot update a request once its archived
Authorizations
Bearer authentication header of the form Bearer <token>, where <token> is your auth token.
Path Parameters
The UID of the request
Body
UID of the ADMIN user that should be considered as author of the action. Please note only the "Owner" account can use this.
open, in_progress, waiting, resolved, archived Response
The link to the request in Siit admin dashboard.
The UID of assigned User
The UID of assigned Team inbox
The UID of the author.
datetime formatted as ISO 8601 (e.g. "2020-12-15T03:34:13.000Z")
The UID of the user that completed this request.
datetime formatted as ISO 8601 (e.g. "2020-12-15T03:34:13.000Z")
Custom forms attached to this request.
The description of the Request
A friendly ID (REQ-xx) where xx is a sequential number
Will be "public" only for Slack public threads (for now).
private, public The UID of the requester.
A Hash containing SLA data (only sent when Company has access to the feature).
ID of the channel where the request was created.
Slack thread timestamp.
Slack timestamp.
Request status
open, in_progress, waiting, resolved, archived Describes how the request was submitted.
employee_portal, slack, mail, ms_teams, admin_dashboard, workflow, public_api, external Array containing the Request tags UIDs.
The UID of the associated Service/Application.
The title of the Request
The UID of the Request.
datetime formatted as ISO 8601 (e.g. "2020-12-15T03:34:13.000Z")