PATCH
/
v1
/
requests
/
{uid}
/
status
curl --request PATCH \
  --url https://api.siit.io/v1/requests/{uid}/status \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '{
  "status": "open",
  "sent_by_uid": "<string>"
}'
{
  "uid": "<string>",
  "title": "<string>",
  "description": "<string>",
  "submitted_from": "employee_portal",
  "author_uid": "<string>",
  "requested_by_uid": "<string>",
  "assignee_admin_uid": "<string>",
  "assignee_inbox_uid": "<string>",
  "target_uid": "<string>",
  "admin_permalink_url": "<string>",
  "mode": "private",
  "status": "open",
  "friendly_id": "<string>",
  "slack_channel_id": "<string>",
  "slack_thread_ts": "<string>",
  "slack_ts": "<string>",
  "completed_at": "2023-11-07T05:31:56Z",
  "completed_by_uid": "<string>",
  "tag_uids": [
    "<string>"
  ],
  "custom_form_inputs": [
    {
      "label": "<string>",
      "kind": "attachment",
      "value": "<string>"
    }
  ],
  "sla_data": {
    "first_replied_at": "2023-11-07T05:31:56Z",
    "first_completed_at": "2023-11-07T05:31:56Z"
  },
  "updated_at": "2023-11-07T05:31:56Z",
  "created_at": "2023-11-07T05:31:56Z"
}

Authorizations

​
Authorization
string
header
required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Path Parameters

​
uid
string
required

The UID of the request

Body

application/json
​
status
enum<string>
Available options:
open,
in_progress,
waiting,
resolved,
archived
​
sent_by_uid
string | null

UID of the ADMIN user that should be considered as author of the action. Please note only the "Owner" account can use this.

Response

200
application/json
Updates the status
​
uid
string

The UID of the Request.

​
title
string

The title of the Request

​
description
string | null

The description of the Request

​
submitted_from
enum<string>

Describes how the request was submitted.

Available options:
employee_portal,
slack,
mail,
ms_teams,
admin_dashboard,
workflow,
public_api,
external
​
author_uid
string | null

The UID of the author.

​
requested_by_uid
string | null

The UID of the requester.

​
assignee_admin_uid
string | null

The UID of assigned User

​
assignee_inbox_uid
string | null

The UID of assigned Team inbox

​
target_uid
string | null

The UID of the associated Service/Application.

​
admin_permalink_url
string

The link to the request in Siit admin dashboard.

​
mode
enum<string>

Will be "public" only for Slack public threads (for now).

Available options:
private,
public
​
status
enum<string>
default:open

Request status

Available options:
open,
in_progress,
waiting,
resolved,
archived
​
friendly_id
string

A friendly ID (REQ-xx) where xx is a sequential number

​
slack_channel_id
string | null

ID of the channel where the request was created.

​
slack_thread_ts
string | null

Slack thread timestamp.

​
slack_ts
string | null

Slack timestamp.

​
completed_at
string | null

datetime formatted as ISO 8601 (e.g. "2020-12-15T03:34:13.000Z")

​
completed_by_uid
string | null

The UID of the user that completed this request.

​
tag_uids
string[] | null

Array containing the Request tags UIDs.

​
custom_form_inputs
object[] | null

Custom forms attached to this request.

​
sla_data
object | null

A Hash containing SLA data (only sent when Company has access to the feature).

​
updated_at
string

datetime formatted as ISO 8601 (e.g. "2020-12-15T03:34:13.000Z")

​
created_at
string

datetime formatted as ISO 8601 (e.g. "2020-12-15T03:34:13.000Z")