GET
/
v1
/
requests
/
{uid}

Authorizations

Authorization
string
headerrequired

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Path Parameters

uid
string
required

The UID of the request

Response

200 - application/json
uid
string

The UID of the Request.

title
string

The title of the Request

description
string | null

The description of the Request

submitted_from
enum<string>

Describes how the request was submitted.

Available options:
employee_portal,
slack,
mail,
ms_teams,
admin_dashboard,
workflow,
public_api,
external
author_uid
string | null

The UID of the author.

requested_by_uid
string | null

The UID of the requester.

assigned_to_uid
string | null

The UID of assigned admin or Team inbox.

target_uid
string | null

The UID of the associated Service/Application.

admin_permalink_url
string

The link to the request in Siit admin dashboard.

mode
enum<string>

Will be "public" only for Slack public threads (for now).

Available options:
default,
public
status
enum<string>
default: open

Request status

Available options:
open,
in_progress,
waiting,
resolved,
archived
friendly_id
string

A friendly ID (REQ-xx) where xx is a sequential number

slack_channel_id
string | null

ID of the channel where the request was created.

slack_thread_ts
string | null

Slack thread timestamp.

slack_ts
string | null

Slack timestamp.

completed_at
string | null

datetime formatted as ISO 8601 (e.g. "2020-12-15T03:34:13.000Z")

completed_by_uid
string | null

The UID of the user that completed this request.

tags_uids
string[] | null

Array containing the Request tags UIDs.

custom_form_inputs
object[] | null

Custom forms attached to this request.

sla_data
object | null

A Hash containing SLA data (only sent when Company has access to the feature).

updated_at
string

datetime formatted as ISO 8601 (e.g. "2020-12-15T03:34:13.000Z")

created_at
string

datetime formatted as ISO 8601 (e.g. "2020-12-15T03:34:13.000Z")