Retrieve a Request
Please note archived requests are NOT returned.
Usage
Authorizations
Bearer authentication header of the form Bearer <token>
, where <token>
is your auth token.
Path Parameters
The UID of the request
Response
The UID of the Request.
The title of the Request
The description of the Request
low
, medium
, high
Describes how the request was submitted.
employee_portal
, slack
, mail
, ms_teams
, admin_dashboard
, workflow
, public_api
, external
The UID of the author.
The UID of the requester.
The UID of assigned User
The UID of assigned Team inbox
The UID of the associated Service/Application.
The link to the request in Siit admin dashboard.
Will be "public" only for Slack public threads (for now).
private
, public
Request status
open
, in_progress
, waiting
, resolved
, archived
A friendly ID (REQ-xx) where xx is a sequential number
ID of the channel where the request was created.
Slack thread timestamp.
Slack timestamp.
datetime formatted as ISO 8601 (e.g. "2020-12-15T03:34:13.000Z")
The UID of the user that completed this request.
Array containing the Request tags UIDs.
Custom forms attached to this request.
A Hash containing SLA data (only sent when Company has access to the feature).
datetime formatted as ISO 8601 (e.g. "2020-12-15T03:34:13.000Z")
datetime formatted as ISO 8601 (e.g. "2020-12-15T03:34:13.000Z")