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POST
/
v1
/
requests
/
slack
Create a Request directly using Slack informations
curl --request POST \
  --url https://api.siit.io/v1/requests/slack \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "title": "<string>",
  "slack_user_id": "<string>",
  "description": "<string>",
  "slack_message_link": "<string>",
  "slack_direct_link": "<string>",
  "slack_channel_id": "<string>",
  "target": "<string>",
  "custom_form_inputs": [
    {
      "label": "<string>",
      "value": "<string>"
    }
  ]
}
'
{
  "result": {
    "uid": "<string>",
    "admin_permalink_url": "<string>",
    "archived_at": "2023-11-07T05:31:56Z",
    "assignee_admin": "<string>",
    "assignee_admin_uid": "<string>",
    "assignee_inbox": "<string>",
    "assignee_inbox_uid": "<string>",
    "associated_apps": [
      "<string>"
    ],
    "associated_equipments": [
      "<string>"
    ],
    "attachments": [
      {
        "filename": "<string>",
        "url": "<string>"
      }
    ],
    "author": "<string>",
    "author_uid": "<string>",
    "completed_at": "2023-11-07T05:31:56Z",
    "completed_by": "<string>",
    "completed_by_uid": "<string>",
    "created_at": "2023-11-07T05:31:56Z",
    "custom_form_inputs": [
      {
        "kind": "select_team",
        "label": "<string>",
        "value": "<string>"
      }
    ],
    "description": "<string>",
    "follower_uids": [
      "<string>"
    ],
    "followers": [
      "<string>"
    ],
    "friendly_id": "<string>",
    "mode": "private",
    "priority": "low",
    "requested_by": "<string>",
    "requested_by_uid": "<string>",
    "slack_channel_id": "<string>",
    "slack_direct_link": "<string>",
    "slack_thread_ts": "<string>",
    "slack_ts": "<string>",
    "sla_data": {
      "first_completed_at": "2023-11-07T05:31:56Z",
      "first_replied_at": "2023-11-07T05:31:56Z"
    },
    "status": "open",
    "submitted_from": "employee_portal",
    "tag_uids": [
      "<string>"
    ],
    "tags": [
      "<string>"
    ],
    "target": "<string>",
    "target_uid": "<string>",
    "title": "<string>",
    "updated_at": "2023-11-07T05:31:56Z"
  }
}

​
Introduction

Use this route if you’re plugging the request submission using Slack Automation. This avoid you having to fetch the user UIDs and instead directly use Slack User IDs. A sample project interacting with this API is available here.

​
Usage

Authorizations

​
Authorization
string
header
required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Body

application/json
​
title
string
required
​
slack_user_id
string
required

the Slack User ID of the requester

​
description
string
​
slack_message_link
string
deprecated

please use "slack_direct_link" instead

​
slack_direct_link
string

An optional link referencing a Slack message

​
slack_channel_id
string

the Slack Channel ID (not needed if you use "slack_direct_link")

​
target
string
​
custom_form_inputs
(Arbitrary input (by label) · object | Native input (by uid) · object)[]

An optional array containing data attached to the request. Each item must include either "uid" (native input) or "label" (arbitrary input), plus "value".

A custom form input item for request creation. Either "label" (arbitrary input) or "uid" (native input from service configuration) must be provided.

Response

Request created

​
result
object