Introduction
Please note that the author_uid should be the same as requested_by_uid OR reference a User with an admin role.
Bearer authentication header of the form Bearer <token>, where <token> is your auth token.
Available options:
employee_portal,
slack,
mail,
ms_teams
must be equal to requester_uid OR an reference an admin user.
can be different from the author_uid (e.g Admin submitting on behalf)
An optionnal array containing data attached to the request
The description of the Request
Describes how the request was submitted.
Available options:
employee_portal,
slack,
mail,
ms_teams,
admin_dashboard,
workflow,
public_api,
external
The UID of the requester.
result.assignee_admin_uid
result.assignee_inbox_uid
The UID of assigned Team inbox
The UID of the associated Service/Application.
result.admin_permalink_url
The link to the request in Siit admin dashboard.
Will be "public" only for Slack public threads (for now).
Available options:
private,
public
Available options:
open,
in_progress,
waiting,
resolved,
archived
A friendly ID (REQ-xx) where xx is a sequential number
ID of the channel where the request was created.
datetime formatted as ISO 8601 (e.g. "2020-12-15T03:34:13.000Z")
The UID of the user that completed this request.
Array containing the Request tags UIDs.
result.custom_form_inputs
Custom forms attached to this request.
result.custom_form_inputs.label
The label of the custom form.
result.custom_form_inputs.kind
Available options:
attachment,
string,
text,
number,
datepicker,
select,
select_application,
select_department,
select_equipment,
select_legal_entity,
select_office_location,
select_team,
select_people
result.custom_form_inputs.value
A Hash containing SLA data (only sent when Company has access to the feature).
result.sla_data.first_replied_at
datetime formatted as ISO 8601 (e.g. "2020-12-15T03:34:13.000Z")
result.sla_data.first_completed_at
datetime formatted as ISO 8601 (e.g. "2020-12-15T03:34:13.000Z")
datetime formatted as ISO 8601 (e.g. "2020-12-15T03:34:13.000Z")
datetime formatted as ISO 8601 (e.g. "2020-12-15T03:34:13.000Z")
