Introduction
Use this route if you’re plugging the request submission using Slack Automation.
This avoid you having to fetch the user UIDs and instead directly use Slack User IDs.
A sample project interacting with this API is available here.
Bearer authentication header of the form Bearer <token>, where <token> is your auth token.
the Slack User ID of the requester
An optionnal array containing data attached to the request
the Slack Channel ID (not needed if you use "slack_message_link")
An optional link referencing a Slack message
result.admin_permalink_url
The link to the request in Siit admin dashboard.
result.assignee_admin_uid
result.assignee_inbox_uid
The UID of assigned Team inbox
datetime formatted as ISO 8601 (e.g. "2020-12-15T03:34:13.000Z")
The UID of the user that completed this request.
datetime formatted as ISO 8601 (e.g. "2020-12-15T03:34:13.000Z")
result.custom_form_inputs
Custom forms attached to this request.
result.custom_form_inputs.kind
Available options:
string,
text,
number,
select,
select_people,
select_application,
datepicker
result.custom_form_inputs.label
The label of the custom form.
result.custom_form_inputs.value
The description of the Request
A friendly ID (REQ-xx) where xx is a sequential number
Will be "public" only for Slack public threads (for now).
Available options:
private,
public
The UID of the requester.
A Hash containing SLA data (only sent when Company has access to the feature).
result.sla_data.first_completed_at
datetime formatted as ISO 8601 (e.g. "2020-12-15T03:34:13.000Z")
result.sla_data.first_replied_at
datetime formatted as ISO 8601 (e.g. "2020-12-15T03:34:13.000Z")
ID of the channel where the request was created.
Available options:
open,
in_progress,
waiting,
resolved,
archived
Describes how the request was submitted.
Available options:
employee_portal,
slack,
mail,
ms_teams,
admin_dashboard,
workflow,
public_api,
external
Array containing the Request tags UIDs.
The UID of the associated Service/Application.
datetime formatted as ISO 8601 (e.g. "2020-12-15T03:34:13.000Z")
